Westquip Get’s ASEC Certification

On July 21, 2010, Westquip, Inc. was presented with Toyota Material Handling U.S.A’s After Sales Service Evaluation & Certification award “ASEC”

It takes a sincere effort and dedication of all the employees at the dealership to pass the criteria to become eligible for an ASEC award.  The dealerships are measured and graded on 132 different supporting operations within the service & parts departments. 

Areas that are reviewed include facilities, training, safety, delivery, parts inventory, service vehicles, and equipment. Each of these areas is completely inspected, reviewed, and documented.  Areas of deficiency are noted, action plans are created to correct those deficiencies and the areas are then re-evaluated and graded to ensure compliance. 

The ASEC award criteria were created to help increase the level of efficiency and improve overall service & parts operations of the dealership. As a result, the level of customer service & satisfaction that the Toyota dealer can provide to the Toyota end user can really be experienced after the sale.